Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only could you find a drop to your heating and cooling costs, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-built for your home, meaning no two projects are the same. Our wide range of products make it difficult to discuss pricing without first bearing in mind your wants and needs and the project results you envision. Due to this nature, we find it useful to send out a Pella sales representative who will provide you with a quoted project price after seeing the project site itself. To expedite the quoting process, your Pella® sales representative is equipped with a computer and a portable printer so that they can give you all the quote information you’ll need—as soon as the sales representative has a chance to consider the requirements of the job and brings them to life with your vision.
 
In addition to offering a broad variety of high-quality products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, providing you with a chance to make the renovations you want to while building great value into your Greensboro area home as you do it.


What should I use to clean my glass windows?

We advise that you use a prepackaged vinegar-based cleaning solution or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella products. They are required to complete a thorough set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty criteria. We find the best Greensboro-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and quality installers means that your project will have the expertise of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Greensboro homeowners pick Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. All of our high quality windows and doors are produced with care and serviced by Pella’s professional Direct Sales Network. Unlike most other window and door companies who sell exclusively through third-party channels, Pella has dedicated windows & door showrooms across the United States and Canada. This unique way of operating our business gives our customers in Greensboro a convenient and personal experience with the support of a local to Greensboro, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Greensboro, we understand that purchasing new windows or a replacement door for your home is a major investment. During our consultation process, it is very important to ensure that every question you have about Pella’s materials, diverse product lines and construction are answered.  As such, we ask that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Greensboro’s in-home consultation is extremely important to ensure your satisfaction and the correct window or door products are picked for your Greensboro home and budget. As such, we respectfully request that your visit is planned when all decision-makers (typically both homeowners) are able to join. Our goal is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are best for your Greensboro home?

· What window or door functional features would you like to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.